• We may not be able to provide responses in some situations, such as when the e-mail address that we have received from a customer is incorrect, or when there is a system failure. 
  • Please note that depending on the inquiry, we may not be able to respond immediately. (For inquiries received on Saturdays, Sundays, or other holidays of our company, we will reply on or after our next business day.)
  • Responses from our company regarding the content of inquiries that we have received will be addressed to individual customers. Please refrain from reprinting or secondarily using part or all of the responses from our company without permission.

Handling of personal information

The personal information you provide will be used for the purpose of replying to your inquiry or sending you materials, and will be managed appropriately by our company. We will not disclose or provide your personal information to any third party without your consent (except when we are required to do so by law).